FAQ

Frequently Asked Questions

This The Ordinary page explains frequently asked shopping questions in a store-specific format. This page applies specifically to theordinnayt.shop.

What The Ordinary customers should know about returns and exchanges
For purchases made through theordinnayt.shop, The Ordinary applies the following guidance on returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to payment methods
For The Ordinary customers at theordinnayt.shop, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What The Ordinary customers should know about delivery timing
The Ordinary publishes this delivery timing guidance for customers using theordinnayt.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

What The Ordinary customers should know about products
For The Ordinary customers at theordinnayt.shop, this section explains products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

How The Ordinary handles refund timing
The following refund timing guidance applies to the The Ordinary storefront at theordinnayt.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

What The Ordinary customers should know about shipping cost
For The Ordinary customers at theordinnayt.shop, this section explains shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

contact options at The Ordinary
The Ordinary publishes this contact options guidance for customers using theordinnayt.shop. How can I contact you?
Email Support@Theordinnayt.shop, call 4244143760, or write to 221 N Center St, Mesa, Arizona, 85201, United States.

Our approach at The Ordinary to tracking
The following tracking guidance applies to the The Ordinary storefront at theordinnayt.shop. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

The Ordinary: return shipping
The following return shipping guidance applies to the The Ordinary storefront at theordinnayt.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayt.shop
Phone: 4244143760
Physical address: 221 N Center St, Mesa, Arizona, 85201, United States