Refund

Refund Policy

The Ordinary organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to theordinnayt.shop.

condition of returns at The Ordinary
The Ordinary publishes this condition of returns guidance for customers using theordinnayt.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How The Ordinary handles refund timing
For The Ordinary customers at theordinnayt.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

order problems at The Ordinary
The Ordinary publishes this order problems guidance for customers using theordinnayt.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

support at The Ordinary
The Ordinary publishes this support guidance for customers using theordinnayt.shop. For return or exchange assistance, contact Support@Theordinnayt.shop or 4244143760.

Our approach at The Ordinary to eligibility
For The Ordinary customers at theordinnayt.shop, this section explains eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

starting a request at The Ordinary
For purchases made through theordinnayt.shop, The Ordinary applies the following guidance on starting a request. To start a return or exchange, contact us at Support@Theordinnayt.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How The Ordinary handles exceptions
The Ordinary publishes this exceptions guidance for customers using theordinnayt.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayt.shop
Phone: 4244143760
Physical address: 221 N Center St, Mesa, Arizona, 85201, United States